1. Service provider
- Nerieš Cleaning s. r. o.
- Registered office: Andreja Svianteka 1646/26, 085 01 Bardejov
- Company ID: 57835101
- Tax ID: 2123209693
- Registered in Obchodný register Okresného súdu Prešov, section Sro, entry no. 53426/P
- Email: info@neriescleaning.sk
- Phone: +421 944 677 740
2. Supervisory authority
- Inspectorate of the Slovak Trade Inspection in Prešov for the Prešov Region
- Obrancov mieru 6, 080 01 Prešov 1, Slovakia
- Phone: +421 51 772 15 97
3. Nature of a website enquiry
The calculator provides an indicative estimate based on the information entered by the user. Sending the form labelled “Send enquiry” is not a binding order, does not conclude a contract and does not create an obligation to pay.
We confirm the scope, final price, date, payment method and other terms individually before an agreement is concluded. If the actual condition or requested scope differs from the enquiry, we will explain any price change before carrying out additional work.
4. Defective services and complaints
You may report a defect without undue delay by email at info@neriescleaning.sk, by phone at +421 944 677 740, or in writing to our registered office. Please describe the defect and state the date and place of the service and your requested remedy; photographs may help us handle the matter faster.
We will promptly provide written confirmation of the complaint and state a period for remedying the defect, which will not exceed 30 days. If we reject responsibility for the defect, we will provide written reasons.
5. Distance contracts and withdrawal
Where a consumer concludes a distance contract, they generally have the right to withdraw without giving a reason within 14 days after the contract is concluded. A withdrawal may be sent by email or post using our contact details and is timely if sent before the deadline expires.
We will start providing a service before the 14-day period expires only at the consumer’s express request. If the consumer then withdraws after performance has started, they must pay for the service actually supplied. The right of withdrawal may be lost after the service has been fully performed only where the consumer expressly agreed to early performance and acknowledged this consequence in advance.
Model withdrawal notice
To: Nerieš Cleaning s. r. o., Andreja Svianteka 1646/26, 085 01 Bardejov, info@neriescleaning.sk
I hereby give notice that I withdraw from the service contract concluded on: …
Service, subject of the contract or order number: …
Consumer’s name: …
Consumer’s address: …
Date and signature, only if this notice is sent on paper: …
6. Request for redress and alternative dispute resolution
If you are dissatisfied with how a complaint was handled or believe that we have infringed your rights, send a request for redress to info@neriescleaning.sk. If we reject the request or do not reply within 30 days, you may submit a proposal for alternative dispute resolution to a competent entity, in particular the Slovak Trade Inspection.
7. Governing law and language
Legal relationships are governed by the laws of the Slovak Republic. This does not affect mandatory consumer rights under the law applicable to the consumer. Slovak is the governing language of communication and contracts; the English website is provided as an informative translation.